Last updated july 6th, 2024.

Who we are.

We are ProDoor Manufacturing Company, a manufacturer of residential & commercial garage doors.

Our website address is https://prodoorsystems.com

What personal data we collect & why we collect it.

ProDoor Manufacturing Company cares about your privacy. For this reason, we collect & use personal data only as it might be needed for us to deliver to you customer service, & our websites (collectively, our “Services”). Your personal data includes information such as:

• Name
• Address
• Telephone number
• Date of birth
• Email address
• Other data collected that could directly or indirectly identify you.

Our Privacy Policy is intended to describe to you how & what data we collect, & how & why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) & our dedicated team that supports this office by contacting us at privacy@prodoorsystems.com This inbox is actively monitored & managed so that we can deliver an experience that you can confidently trust.

Comments

Comments are not enabled on this website or within its blog/newsletter, but may be present in our Customer Service portal in the form of tickets & customer service requests. These comments are retained in order to provide customer service, & to retain a chain of communication to refer to for the purpose of providing future customer service.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download & extract any location data from images on the website.

Contact forms

Contact form submissions are sent to us via email, & we keep that correspondence as long as is needed for customer service & visitor purposes. We do use the information submitted for marketing purposes, but only if you consent to that use, which you can opt out of at any time. In the case of technical issues, we may share this information with our technical consultants so that they can follow up with you directly.

Cookies

If you have an account & you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data & is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information & your screen display choices. Login cookies last for two days, & screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites, including analytics

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

Embedded content on this site comes from Youtube, Vimeo, Linkedin, Renoworks, Wufoo/SurveyMonkey, Google Analytics, & Google Maps, all other content is blocked by our Content Security Policy Headers.

These websites may collect data about you, use cookies, embed additional third-party tracking, & monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account & are logged in to that website.

Below are links to those providers’ privacy policies, including their GDPR:

Google Privacy Policy (includes Adwords, Youtube, Google Maps, & other Google services)

Vimeo Privacy Policy

WuFoo/SurveyMonkey Privacy Policy

Renoworks Privacy Policy

Who we share your data with.

In connection with our Website or the Services we provide to our Customers, we may transfer personal information to third-party service providers who provide services on our behalf in Canada, the United States or other jurisdictions. Our service providers are given the information they need to perform their designated functions, & we do not authorize to use or disclose personal information for their own purposes. For example, we may use service providers to host the Website or Hubs, send email or other communications, generate leads, process payments, provide analytics & advertising services, or moderate online discussions. For additional information about the way in which our service providers treat personal information, please contact us at privacy@prodoorsystems.com

How long we retain your data.

If you leave a comment in our customer service portal, the comment & its metadata are retained indefinitely. This is so we can recognize & approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see & edit that information.

What rights you have over your data.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email privacy@prodoorsystems.com, or use the information supplied in the Contact us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:

• The right to be informed
  As a data controller, we are obliged to provide clear & transparent information about our data processing activities. This is provided by this privacy policy & any related communications we may send you.
• The right of access
  You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity &, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:
  • a) The purposes of the processing
  • b) The categories of personal data concerned
  • c) The recipients to whom the personal data has been disclosed
  • d) The retention period or envisioned retention period for that personal data
  • e) When personal data has been collected from a third party, the source of the personal data
• If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.
• The right to rectification
  When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.
• The right to erasure (the ‘right to be forgotten’)
  Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.
• The right to restrict processing
  You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:
  • a) The accuracy of the personal data is contested
  • b) Processing of the personal data is unlawful
  • c) We no longer need the personal data for processing but the personal data is required for part of a legal process
  • d) The right to object has been exercised & processing is restricted pending a decision on the status of the processing
• The right to data portability
  You may request your set of personal data be transferred to another controller or processor, provided in a commonly used & machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means & if the processing is based on the fulfilment of a contractual obligation.
• The right to object
  You have the right to object to our processing of your data where
  • a) Processing is based on legitimate interest;
  • b) Processing is for the purpose of direct marketing;
  • c) Processing is for the purposes of scientific or historic research;
  • d) Processing involves automated decision-making & profiling.

Where we send your data.

Visitor comments may be checked through an automated spam detection service.

Visitors who sign up for email notifications may, with their consent be added to ProDoor Manufacturing’s Woofu/SurveyMonkey email list. This is a double-opt in process & participants may opt out at any time via a link in their Woofu/SurveyMonkey emails, or by contacting us directly.

Users with customer accounts will receive emails from ProDoor Manufacturing Company & automated emails from the customer support system, but may choose within their account settings to receive no emails other than emails related to their customer account. Users who are customers may also opt out of emails at any time from there on, except for emails related to their customer account. Opting out of all emails requires termination of the user’s customer account, which any user with a customer account can do at any time by contacting privacy@prodoorsystems.com

This website is hosted on Liquid Web webservers.

Liquid Web Privacy Policy

Google Privacy Policy (includes Adwords, Youtube, Google Maps, & other Google services)

WuFoo/SurveyMonkey Privacy Policy

Renoworks Privacy Policy

How we secure, store & retain your data.

ProDoor Manufacturing has appointed a Data Protection Officer in order to give a point of contact for data inquiries & other personal data related concerns.

ProDoor Manufacturing has also put in place methods & devices to deliver or remove your data at your request in a manner that is in accordance with the terms listed within this page.

ProDoor Manufacturing uses only hosting, services, & processors with strict privacy policies who adhere to the standards set within the GDPR.

All our payment card processing is in compliance with PCI DSS.

We have what we believe are appropriate security controls in place to protect personal data. Risk assessment, including assessing risks to the rights & freedoms of data subjects. We do not, however, have any control over what happens between your device & the boundary of our information infrastructure. You should be aware of the many information security risks that exist & take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.

We follow generally accepted standards to store & protect the personal data we collect, both during transmission & once received & stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested & thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

• mandated by law, contract or similar obligations applicable to our business operations;
• for preserving, resolving, defending or enforcing our legal/contractual rights; or
• needed to maintain adequate & accurate business & financial records.

If you have any questions about the security or retention of your personal data, you can contact us at privacy@prodoorsystems.com

What data breach procedures we have in place.

In the case of access by an unauthorized third party, deliberate or accidental action (or inaction) by a controller or processor, sending of personal data to an unintended recipient, lost or stolen computing devices containing personal data, unauthorized alteration of personal data, or loss of availability of personal data, the Data Security Officer at ProDoor Manufacturing will notify those affected within 72 hours of learning of the breach.

How you can access, update or delete your data.

To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account & visit “Account Settings.”

If you make a request to delete your personal data & that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

If you are unable for any reason to access your Account Settings or our Privacy Center, you may also contact us by one of the methods described in the “Contact Us” section below.

‘Do Not Track’ notifications.

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites & online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.

Age restrictions.

Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

Changes in our Privacy Policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy & any other places we deem appropriate, so that you are aware of what information we collect, how we use it, & under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

Data Protection Authority.

If you are a resident of the European Economic Area (EEA) & believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK’s Information Commissioner’s Office, as noted below:

www.ico.org.uk

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Phone: 0303 123 1113

Contact us.

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office of the DPO by email at privacy@prodoorsystems.com In the alternative, you may contact us by either of the following means:

• By Mail: Attn: Office of the Data Protection Officer, Prodoor Manufacturing Company, 6030 Gateway Drive, Plainfield, IN 46168 U.S.A..
• By Phone: +1 (317) 839-3050.

We will respond to all requests, inquiries or concerns within thirty (30) days.